Widomaker Business Services

1. How quickly will my account be setup?
2. How do I transfer my domain (www.yourdomain.com) to Widomaker?
3. Pop3 and SMTP Servers info
4. My FTP connection disconnected
5. My FTP connection timed out
6. My FTP connection abruptly dropped while I was in the middle of an upload
7. I can't login to the POP or SMTP servers to send/retrieve my email
8. When I upload my website, I still receive the default placeholder page
9. When I upload my website, it places the files inside my personal web folder
13. How can I manage me site via the WEB?

1. How quickly will my account be setup?
Your account will be activated with-in 24hours. We value your time, and believe that you need to get going without any delay.

2. How do I transfer my domain (www.yourdomain.com) to Widomaker?

Need help transferring your domain.

3. Pop3 and SMTP Servers:
POP3 (used for checking email): yourdomain.com
SMTP (used for sending email): yourdomain.com
** Please note: If you where a hosting customer before October 2001, your mail settings maybe different then what is listed above. Please email our support staff with the email address provider below.

In order to send email through our SMTP server, you will first need to check your email through our POP3 server (this is a security measure used for SMTP server authentication).

Contact Information:

E-mail:

h e l p d e s k @ w i d o m a k e r . c o m

4. My FTP connection disconnected

The server will automatically disconnect you if your FTP session remains inactive for a period of time (usually 3-5 minutes).

5. My FTP connection timed out

If your FTP connection timed out without connecting, check your FTP settings to make sure you have specified the correct host or IP address.

6. My FTP connection abruptly dropped while I was in the middle of an upload

This can happen if, while uploading to your account, you approach to within 3-5% of your maximum disk space. This is initiated by the server as an emergency precautionary measure

7. I can't login to the POP or SMTP servers to send/retrieve my email

Make sure you specified the correct POP and SMTP servers in your email settings, and that your user ID (or alias) and password are correct. Your POP and SMTP servers should be set to yourdomain.com

8. When I upload my website, I still receive the default placeholder page

Make sure you have uploaded to the correct /httpdocs/ folder (and not your personal /httpdocs/ folder). This is the case 99% of the time. If you have confirmed that your website was uploaded to the correct /httpdocs/ folder, then check to see if the default placeholder page (index.html) is still in place. If so, you need to either remove or overwrite it.

9. When I upload my website, it places the files inside my personal web folder

Make sure you have uploaded to the correct /httpdocs/ folder (and not your personal /httpdocs/ folder). This is the case 99% of the time. In your FTP settings or preferences, there should be a variable called Directory, Remote Directory or Initial Remote Directory. You need to enter '/httpdocs/' in this field.